Privacy Policy
Last Updated: 6 November 2026
At TaxiSolutions, we are committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, https://taxisolutions.co.uk/, contact us, or use our services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (as amended), and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
TaxiSolutions provides specialist digital marketing and technology solutions for taxi and private hire businesses throughout the United Kingdom.
Our services include website design, search engine optimisation (SEO), social media marketing, online advertising, driver recruitment campaigns, photography and video production, and taxi industry solutions such as ReviewMaster and TaxiBooker.
Contact Information
Business Name: TaxiSolutions
Website: https://taxisolutions.co.uk/
Telephone: 0330 088 6006
Address: 46–48 Odsal Road, Bradford, BD6 1AQ, United Kingdom
For questions about this Privacy Policy or how we handle personal information, please contact us using the details above.
2. Information We Collect
We may collect and process the following types of personal information.
Personal Information You Provide
When you contact us, complete an enquiry form, request a callback, or enquire about our services, we may collect:
Your full name
Email address
Telephone number
Company or business name
Business website address
Information about your taxi business or fleet
Details of your enquiry or requested services
Any additional information you voluntarily provide
Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and time spent on the website
Referring website or traffic source
Website interaction and performance information
Cookie and tracking identifiers, where applicable
Customer and Business Information
When you become a TaxiSolutions customer, we may also process relevant business contact information, correspondence, service requirements, billing information, and records necessary to manage our professional relationship.
3. How We Use Your Information
We use personal information for the following purposes:
Responding to Enquiries
To respond to messages, callback requests, and questions submitted through our website, telephone, email, or other communication channels.
Providing Our Services
To deliver and manage website design, digital marketing, SEO, social media management, advertising campaigns, recruitment campaigns, and other services requested by our clients.
Customer Relationship Management
To communicate with customers, arrange consultations, provide updates, manage projects, and deliver ongoing support.
Marketing and Communications
To share information about our services, relevant updates, and promotional opportunities where permitted by applicable law.
Website Performance and Improvement
To understand how visitors interact with our website, monitor performance, resolve technical issues, and improve the user experience.
Security and Legal Compliance
To protect our website, prevent misuse, maintain appropriate business records, and comply with applicable legal obligations.
4. Legal Basis for Processing Personal Information
Under UK data protection law, we must have a valid legal basis for processing personal information.
Depending on the circumstances, we may rely on:
Consent: Where you have given permission for a particular activity, such as receiving certain marketing communications or enabling optional tracking technologies.
Contract: Where processing is necessary to provide services under an agreement with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is reasonably necessary to operate and improve our business, respond to relevant business enquiries, maintain customer relationships, and protect our services, provided these interests are not overridden by your rights.
Legal Obligations: Where we are required to process or retain information to comply with applicable laws, regulations, or lawful requests.
We assess the appropriate legal basis for each processing activity.
5. Contact Forms and Enquiries
When you submit an enquiry or request a callback through our website, we use the information provided to understand your requirements and respond appropriately.
Your information may be processed through our website’s form systems, email services, and relevant customer management tools.
We do not automatically treat every enquiry as consent to receive unrelated marketing communications.
Where required, we obtain separate consent before sending promotional messages.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, improve performance, and understand visitor interactions.
These technologies may include:
Essential Cookies: Necessary for core website functions, security, and basic operation.
Analytics Technologies: Used to understand website traffic, visitor activity, and general performance.
Marketing Technologies: Where enabled, used to measure advertising performance and support relevant promotional campaigns.
Third-Party Technologies: Associated with external services or embedded content such as videos, maps, and social media features.
Our website may use Google Tag Manager and other website measurement or advertising tools.
We use consent or another applicable legal exception where required before storing or accessing information on your device.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.
Disabling certain cookies may affect some website features.
7. Marketing Communications
We may contact existing customers and prospective business clients about relevant services, offers, or updates where permitted under applicable UK marketing and data protection laws.
Where consent is required, we will request it before sending marketing communications.
You may opt out of direct marketing at any time by following the unsubscribe instructions in a marketing email, where provided, or by contacting enquiries@taxisolutions.co.uk.
You have the right to object to the processing of your personal information for direct marketing at any time.
We will respect such objections in accordance with applicable law.
8. Sharing Your Information
We may share personal information with trusted third-party service providers where necessary to operate our website, deliver services, and manage business activities.
These may include:
Website hosting and technical support providers
Email and business communication providers
Website analytics and advertising platforms
Customer relationship and enquiry management services
Payment and invoicing providers
Professional advisers and regulatory authorities, where required
Other service providers involved in delivering contracted services
We share only the information reasonably necessary for the relevant purpose and require appropriate safeguards where applicable.
We do not sell personal information to third parties.
9. Information Processed Through Our Client Services
Some TaxiSolutions services, including marketing campaigns, driver recruitment, website management, ReviewMaster, and TaxiBooker integrations, may involve processing information relating to our clients’ customers, passengers, drivers, or prospective employees.
Depending on the particular service and agreement, TaxiSolutions may act as a data controller or as a data processor acting on behalf of a client.
Where we process personal information on behalf of a client, we do so in accordance with applicable instructions, contractual obligations, and data protection requirements.
Clients remain responsible for fulfilling their own data protection obligations where they determine the purposes and means of processing personal information.
Separate privacy policies or additional notices may apply to products, platforms, and services operated through other websites.
10. International Data Transfers
Some of our technology providers or service partners may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure appropriate protection in accordance with applicable UK data protection law.
Depending on the destination and circumstances, this may involve UK adequacy regulations or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.
You may contact us for further information about safeguards applicable to your personal information.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, managing customer relationships, maintaining business records, resolving disputes, and meeting legal obligations.
Retention periods depend on the type of information, the purpose for which it was collected, applicable legal requirements, and any contractual obligations.
When information is no longer required, we take appropriate steps to delete, anonymise, or securely dispose of it.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, and disclosure.
These measures may include appropriate access controls, secure website connections, system maintenance, security monitoring, and restrictions on access to personal information.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Under UK data protection law, you may have the following rights, depending on the circumstances:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal information in certain circumstances.
Right to Restrict Processing: Request that we limit how your information is used in certain circumstances.
Right to Data Portability: Request the transfer of certain information in a structured, commonly used, machine-readable format.
Right to Object: Object to certain processing activities, including processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where consent is the legal basis for processing.
Rights Relating to Automated Decision-Making: Exercise applicable rights where decisions with legal or similarly significant effects are made solely through automated processing.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact enquiries@taxisolutions.co.uk.
We will respond to requests within the timeframes required by applicable data protection law.
14. Third-Party Websites and External Links
Our website may contain links to external websites, social media platforms, and third-party services, including ReviewMaster and TaxiBooker.
These external websites may operate under their own privacy policies and data handling practices.
We encourage visitors to review the relevant privacy policies before providing personal information to third parties.
TaxiSolutions is not responsible for the privacy practices of independently operated external websites.
15. Children’s Privacy
Our website and services are primarily intended for business users and individuals seeking professional taxi industry services.
We do not knowingly collect personal information directly from children through our general business enquiry services.
If we become aware that personal information relating to a child has been collected inappropriately, we will take suitable action in accordance with applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legislation.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
17. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact:
TaxiSolutions
46–48 Odsal Road
Bradford, BD6 1AQ
United Kingdom
Email: enquiries@taxisolutions.co.uk
Telephone: 0330 088 6006
Website: https://taxisolutions.co.uk/
18. Complaints to the Information Commissioner’s Office
If you are concerned about how we handle your personal information, please contact us first so that we can investigate your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the United Kingdom’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
We encourage you to contact us directly if you have any privacy concerns so that we can seek to resolve them promptly.